Question 1

What is IVR system

Accepted Answer

IVR allows callers to enter prompts so they're immediately directed to the right department. IVR systems are an example of computer-telephone integration (CTI). The most common way for a phone to communicate with a computer is through the tones generated by each key on the telephone keypad.

Question 2

What is the use of IVR?

Accepted Answer

Interactive Voice Response (IVR) is an automated telephony system technology that interacts with the callers, gathers the required information and routes the calls to the particular appropriate recipient.

Question 3

Can I change ivr tones in my Tringer ivr system

Accepted Answer

Yes you need to use Tringer ivr android app for setup purpose

Question 4

How can I change thank you sms

Accepted Answer

You need to use Tringer ivr setup app

Question 5

How i need to create or record ivr tones

Accepted Answer

You can use mobile default recorder or use some website for text to speech converter here it is one like that url: https://www.indiadict.com/web/text-to-speech.html

Question 6

What is single channel ivr system

Accepted Answer

This means your system can handle only one caller at time.

Question 7

What do you mean by stand alone ivr system

Accepted Answer

This means your ivr system will be in your office (its hardware device present at your office only) all you need to do is insert any 2g sim card to get going.